Return and Refund Policy
Thank you for shopping at Cesare Gaspari ( https://cesaregaspari.eu)
We offer refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
To start a return, you can login to your Account, Orders, Return and follow further instructions.
Postage is payable by the sender and Cesare Gaspari will not refund (this does not affect your statutory rights).
All returns should be sent by post to ( warehouse ):
Szczecińska 49 doki 45-48
Panattoni Logistics Center
66-400 Gorzów Wielkopolski
Poland
If you do not return the item within the specified time period, we may retain the item and/or not refund it at all or we may refund the current or last sale price. Where a product has a security seal, we will not refund or exchange it if the seal is broken, unless the product is defective.
Items are refunded to the card when they arrive at a Cesare Gaspari warehouse.
You can always contact us for any return question at info@cesaregaspari.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cesaregaspari.eu.