Refund policy

RETURNS & REFUNDS POLICY – CESARE GASPARI

Last revised: 26 October 2026

We want you to love your Cesare Gaspari purchase. If you are not completely satisfied, you can return it within 30 days of delivery for a refund. We do not offer exchanges: to get a different size or colour, return the item and place a new order.

This policy applies to all orders from www.cesaregaspari.eu, sold by Anneta Shoes S.L. (Cesare Gaspari), NIF/VAT ESB67562801, Antic Camí Ral de València 38, local 15, 08860 Castelldefels, Barcelona, Spain, info@cesaregaspari.eu. It does not affect your statutory rights as a consumer.

1. CANCELLING BEFORE DISPATCH

If you change your mind before your order leaves our warehouse, contact us as soon as possible at info@cesaregaspari.eu or through our customer service chat with your order number. If the order has not yet been dispatched, we will cancel it and refund everything you paid, including shipping, duties and taxes, at no cost to you.

Once the order has been dispatched, it can no longer be cancelled, but you can return it under our 30-day return policy below.

2. OUR 30-DAY RETURN POLICY

You can return any item within 30 days of delivery, for any reason, wherever you are (EU, UK, US and other countries).

After 30 days from delivery we cannot accept returns, except for faulty or incorrect items (see section 8).

Legal right of withdrawal (EU and UK customers): our 30-day policy includes your legal right to cancel your order within 14 days of delivery without giving any reason, under the EU Consumer Rights Directive, Spanish consumer law and, for UK customers, the Consumer Contracts Regulations 2013.

3. RETURN CONDITIONS

- Items must be returned unused, unworn and in their original packaging, with the Cesare Gaspari security tag attached.
- You may try items on as you would in a shop, indoors and on a clean surface, to check their size, style and quality.

Used or worn items: items that show signs of wear (for example marks or dirt on the soles, creases, odours or damage) or whose security tag has been removed cannot be resold and do not qualify for a refund.

- Within the first 14 days of delivery (EU and UK customers): we will deduct the loss in value from your refund. For worn items this can be up to the full price of the item. Instead, you can ask us to send the item back to you, at your cost.
- After the first 14 days, and for customers outside the EU and UK: we will not accept the return and we will send the item back to you, at your cost.

Gift cards cannot be returned.

4. HOW TO RETURN AN ITEM

Every order includes a pre-printed return label. To return your items:

1. Pack the items securely in their original packaging, with all tags attached.
2. Stick the pre-printed return label on the parcel.
3. Drop off the parcel at the drop-off point shown on the label, within 30 days of delivery.
4. Keep your proof of postage until your refund is confirmed.

You do not need to contact us first: sending the parcel with our return label counts as notice of your return. If you prefer, you can also tell us using the "Withdraw from contract here" link in our website footer, through our customer service chat, or by sending the model withdrawal form at the end of this policy by email to info@cesaregaspari.eu.

5. RETURN COSTS

Return shipping is paid by you, and the cost is deducted from your refund:

- Spain: €5
- Other EU countries: €15
- United Kingdom: £15
- United States: $25
- Other countries: the cost of the return label, which we will tell you before you send the item.

There is no return cost for faulty, damaged or incorrect items.

6. YOUR REFUND

What we refund:

- We refund the price of the returned items, minus the return costs in section 5 and any deduction for loss in value (section 3).
- Original shipping costs, duties and import taxes are not refunded, except as required by law.
- EU and UK customers: if you return the whole order within 14 days of delivery, we also refund the cost of our cheapest standard delivery option (not any extra you paid for express delivery), together with any other amounts we are required to refund by law.

When:

- Returns from the EU usually take 2–8 business days to reach our warehouse; from the UK, US and other countries, 10–15 business days, plus any customs delays.
- We process refunds within 3–5 business days of receiving your return, and always within 14 days of receiving it or your proof of postage.
- We refund to your original payment method, at no cost to you. Your bank may take up to 14 days to show the refund.
- We cannot issue refunds to a different person or payment method.

You will receive an email when your refund is processed. If you have not heard from us within 14 days of sending your return, please contact info@cesaregaspari.eu.

7. EXCHANGES

We do not offer exchanges. Return the original item for a refund and place a new order for the size or colour you want.

8. FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, contact us at info@cesaregaspari.eu, ideally with photos. We will arrange a free return and offer a repair, replacement or full refund, including original delivery costs.

This does not affect your legal rights:

- EU customers: a legal guarantee of conformity of at least 2 years from delivery (3 years under Spanish law).
- UK customers: your rights under the Consumer Rights Act 2015, including a 30-day right to reject faulty goods for a full refund, and up to 6 years to make a claim.
- US and other customers: any rights under the consumer laws of your state or country.

9. REFUSED OR UNCOLLECTED PARCELS

If you refuse a parcel or do not collect it, we treat it as a return. Once it is back with us, we refund the order and deduct the actual cost of returning the parcel to us. For EU and UK customers, we refund the cost of our cheapest standard delivery option. For other countries, duties and import taxes charged in the destination country are not refunded.

If a customer repeatedly refuses or fails to collect orders, we may ask for shipping to be prepaid on future orders or decline future orders.

10. NEED HELP?

Contact us via our customer service chat or at info@cesaregaspari.eu.

Thank you for shopping at Cesare Gaspari!

MODEL WITHDRAWAL FORM
(You do not need this form to return an item: sending the parcel with our return label is enough. If you prefer to notify us in writing, copy this form into an email and send it to info@cesaregaspari.eu.)

To: Anneta Shoes S.L. (Cesare Gaspari), info@cesaregaspari.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date: