Shipping policy
SHIPPING POLICY – CESARE GASPARI
Last updated: 26 October 2026
This Shipping Policy applies to all orders from www.cesaregaspari.eu, sold by Anneta Shoes S.L. (Cesare Gaspari), Antic Camí Ral de València 38, local 15, 08860 Castelldefels, Barcelona, Spain, info@cesaregaspari.eu. It forms part of our Terms and Conditions.
1. WHERE WE SHIP FROM
Orders ship from our warehouse in Spain or from our fulfilment partners' warehouses in Germany or Poland, depending on where the items are stocked. Items in one order may be sent in separate parcels from different warehouses; if so, you will receive a tracking number for each parcel. We do not ship on weekends or public holidays.
2. CARRIERS
- Spain and EU: SEUR, UPS, GLS and other carriers, depending on your country and the warehouse your order ships from.
- United Kingdom and United States: DHL Express.
3. PROCESSING AND DELIVERY TIMES
Orders are processed within 1–2 business days. Estimated delivery times after dispatch:
- Spain: 2–4 business days
- Other EU countries: 3–5 business days
- United Kingdom: 3–5 business days
- United States: 3–6 business days
- Other countries: 5–15 business days
These are estimates, not guarantees. During sales periods, holidays or customs checks, delivery may take longer. If there is a significant delay, we will email you. In all cases, we will deliver within 30 days of your order; if we cannot, you may cancel it for a full refund.
4. SHIPPING COSTS
- Spain: €4.99 flat rate
- Other EU countries: €7.99 flat rate
- United Kingdom and United States: calculated and shown at checkout before you pay
- Other countries: calculated and shown at checkout before you pay
5. CUSTOMS DUTIES AND IMPORT TAXES
Spain and EU: prices include VAT. No duties or import taxes apply.
United Kingdom: prices include UK VAT. For orders over £135 (excluding VAT), customs duties are calculated and charged at checkout. We ship with duties paid ("Delivered Duty Paid"), so you will not be asked to pay anything on delivery.
United States: prices do not include US sales tax, and we currently do not collect it. Customs duties and import fees are calculated and charged at checkout. We ship with duties paid, so you will not be asked to pay anything on delivery.
Other countries: where duties and taxes are not charged at checkout, they are payable by you to the carrier or customs authority on delivery.
6. TRACKING
You will receive a tracking number by email when your order is dispatched. You can follow your parcel on the carrier's website or through our order tracking page.
7. DELIVERY ADDRESS
Please make sure your delivery address is correct and complete before placing your order. If you notice an error, contact us immediately at info@cesaregaspari.eu or through our customer service chat; we can only change the address before the order is dispatched.
If an order is returned to us because the address you gave was incorrect or incomplete, we will refund the products minus the actual cost of the return, and we will not refund the original shipping cost.
8. LOST, DELAYED OR DAMAGED PARCELS
The products are our responsibility until they are delivered to you or to a person you name. If your parcel has not arrived, is marked as delivered but you did not receive it, or arrives damaged, contact us within 7 days at info@cesaregaspari.eu. We will open an investigation with the carrier and, if the parcel cannot be found or the damage is confirmed, send you a replacement or a full refund.
To help us resolve this quickly, please check with neighbours and your building's reception, and keep any damaged packaging and photos. If you asked the carrier to leave the parcel in a safe place or with a neighbour, it is your responsibility from that moment.
9. REFUSED OR UNCOLLECTED PARCELS
If you refuse a parcel or do not collect it from the carrier, it will be returned to us and treated as a return under our Returns & Refunds Policy. We will refund the products minus the actual cost of returning the parcel to us, and we will not refund the original shipping cost. Duties and import taxes charged in the destination country are not refunded.
Customers who repeatedly refuse or fail to collect orders may be asked to prepay shipping on future orders, or we may decline future orders.
10. ORDERS WITH SEVERAL ITEMS
We ship your order once all items are available. If an item is out of stock and this causes a significant delay, we will email you and you can choose to wait, receive the available items first, or cancel the missing item for a refund.
11. RETURNS
You can return items within 30 days of delivery using the pre-paid return label included in your order. Return costs are deducted from your refund: Spain €5, other EU countries €15, United Kingdom £15, United States $25. These fees cover only part of the actual cost of the return shipment; we cover the rest. Full details are in our Returns & Refunds Policy.
12. CONTACT
For any questions about shipping, contact us at info@cesaregaspari.eu or through our customer service chat.